Frequently Asked Questions

Everything you need to know about Weavers Art rugs, our sourcing, and working with us.

About Our Rugs

Question What kind of rugs does Weavers Art carry?
AnswerWeavers Art carries a curated selection of hand-knotted rugs spanning Persian-design, Oriental, and contemporary styles. Our Persian-design rugs honour the classical patterns and weaving traditions of Iran, reproduced by master weavers across other renowned weaving regions. Oriental rugs in our collection are hand-knotted in Tibet, Nepal, India, and Pakistan, reflecting the distinct weaving traditions of each region. For customers who want the beauty of a fine design at a more accessible price point, we also carry a select range of quality machine-made rugs from Turkey and Belgium.
Question Are the rugs handmade or machine made?
AnswerThe majority of our collection is genuinely hand-knotted by skilled artisans, a process that can take months or over a year for a single large piece. The knot count (KPSI - knots per square inch) is a key indicator of quality and detail, and we are happy to share that information for any hand-knotted piece. We also carry a select range of machine-made rugs for customers seeking a fine aesthetic at a more accessible price point. Our team will always be transparent about which is which.
Question What materials are used?
AnswerWe carry rugs in a range of materials to suit different needs and budgets. Pure silk rugs are prized for their luminosity, fine detail, and high knot density. Bamboo silk - a fibre derived from bamboo pulp - offers a similar sheen and softness to traditional silk at a more accessible price point, and is a popular choice in contemporary designs. Wool rugs, including hand-spun and vegetable-dyed varieties, offer durability and warmth well-suited to high-traffic areas. Silk-and-wool combinations are also available, offering a balance of sheen and resilience. Our team can help you choose the right material for your space and lifestyle.
Question Where are the rugs made from?
AnswerOur hand-knotted rugs are sourced from master weavers in Nepal and Tibet (known for Tibetan-style wool rugs with thick pile), India (a rich tradition spanning multiple regional styles), and Pakistan (renowned for fine, densely knotted pieces). Persian-design rugs in our collection are woven by skilled artisans outside Iran, honouring classical patterns and techniques. Our machine-made rugs are produced in Turkey and Belgium — countries known for high-quality power-loomed craftsmanship. Weavers Art has been building these supplier relationships for over 20 years.

Care & Authenticity

Question How do I care for hand-knotted rugs?
Answer

To keep your rug looking its best, rotate it periodically for even wear and avoid prolonged direct sunlight, which can affect dye integrity over time. Vacuum gently with the pile, not against it. For deeper cleaning, skip the steam cleaner and harsh chemicals - hand-knotted rugs require a specialist's touch. The good news is that Weavers Art offers professional cleaning services, so your rug never has to leave knowledgeable hands. Reach out to arrange a cleaning appointment.

Question How can I tell if a rug is genuinely hand-knotted?
Answer

On a genuine hand-knotted rug, the pattern on the back mirrors the front but shows individual knot impressions. The pile will have slight irregularities - a sign of human craft, not a flaw. Machine-made rugs have a perfectly uniform back with a backing material laminated on. Our team is happy to walk you through these distinctions in person at the showroom.

Question Do your rugs come with any documentation of provenance?
Answer

Yes. For significant pieces we can provide formal documentation of origin, weaving region, and material composition. With over 20 years of direct supplier relationships, we can speak with authority about where each rug comes from and how it was made. This documentation also serves a practical purpose - in the event of flood, fire, or accidental damage, insurers will often require proof of provenance and value to process a claim. We are happy to assist with that process and provide the records you need.

Our Showroom

Question Where is Weavers Art is located?
AnswerYou'll find us at 120 Tycos Drive, Unit 2, Toronto, Ontario. The showroom is open Monday to Friday 9am-5pm and Saturday 10am-5pm, closed Sundays. We are always happy to arrange an appointment - especially for clients travelling from outside the city or designers bringing a project brief.
Question Do you work with trade professionals?
AnswerWe work closely with interior designers, architects, builders, and trade professionals, and understand the unique demands of project-based work - from tight timelines and client approvals to on-approval arrangements. We're happy to discuss trade pricing and find the best way to support what you're working on.
Question Can you help me find the perfect rug for my space or project?
AnswerAbsolutely. With decades of experience, we are well-placed to help match the right rug to a room's scale, light, and design direction. Share your dimensions, colour palette, and style preferences and we will suggest options from our current inventory or discuss sourcing possibilities.
Question Can I take the rug home on approval before purchasing?
AnswerIn many cases, yes. We believe a rug should be experienced in your own space, in your own light, before any decision is made. On-approval arrangements are available. Reach out and we will be happy to discuss how that works.
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